Games Workshop is making changes to their retail stores.
A couple of sources inside Games Workshop have told me two important bits of information.
1) All store managers have been moved from being on an hourly rate, to being on salary. What that means is no overtime for the overworked managers manning Games Workshop stores all on their own. And considering how low the salary is for these managers, that is going to mean a lot of income according to some managers. It should be noted that these managers get bonuses based on growth.
2) All of the training staff that also served as area managers of a sort, (save one) have all been fired. That means there is no one training these managers who are now even more reliant on their growth bonuses.
Games Workshop has struggled with their retail strategy in the USA. And the GW retail stores are important to grow the hobby and GW business.
But GW steadfastly refuses to INVEST in these stores. They have all but eliminated the bunker concept, and the rest of the stores have been shrunk to one man stores. GW is ruthless with stores that are not very profitable.
So, do you ever go to a GW store? Why or why not?
Nykona
UPDATE:
I was told by a GW store employee that they have a bonus system, which grants store managers 20% of growth every quarter, and this can make up for the lack of overtime. Also, store hours are now 100% up to the manager. They can work as much or little as they want as long as they are performing.