[Musings of a Game Store Owner] Doing What the Customer Wants- Pros and Cons

You own a business, and customers should get what they want because they pay your bills, right? simple enough concept - I mean, why bite the hand that feeds you? In theory, things are simple. In practice, they are much more complicated. There's a lot more subtlety involved in the  retailer/customer relationship than many people realize.  TheDude and I have done a lot to give our