Over a week ago, I placed an order for a new airbrush to replace my Renegade. Let's just say I was rather rough with the brush and damaged it. I have been relying on my generic ebay special, a Badger Anthem and my Paasche Talon for a number of months. I like the Talon as my detail brush but I have had my eye on Renegade Chrome.
Searching the interwebs, I saw a special from http://www.webairbrushes.com/ on The Wargamers Consortium. It got me a decent discount on the brush and I picked up some of Badger's new line of paint, Minitaire. After I put the order in, I started hearing of shortages on the paint. A week goes by and I email and get a response apologizing but stating that the demand has outstripped the supply.
Two days later, I receive a nice form email from Ken over at Badger apologizing for their delay in supplying paints and brushes. I have heard of Badger being very proactive with reaching out but this something new. Considering I spend a good part of my day at work yelling at vendors for not supplying me the service I paid for.
While I am still without my new brush and paints, I can at least know that they took the time to cover their retailer (if it is a retailer and not really a Badger front..hmmm) and to at least tell the customer that something is happening. Thank you. Now get the hell back to filling those bottles of paint.
Customer Service? It Still Exists?
by Sean Lang | Jan 14, 2013